We value your feedback and take all concerns seriously.
At 4 Great Stuart Street, we are committed to providing the highest standard of dental care. However, we understand that sometimes things may not go as expected. If you have a concern or complaint, we want to hear from you so we can address it promptly and improve our services.
In the first instance, we encourage you to speak directly with a member of our team. Many concerns can be resolved quickly through open communication. You can speak to:
If you prefer to put your complaint in writing, or if your initial discussion did not resolve the issue, please write to us at:
Or email us at: info@4greatstuartstreet.com
To help us investigate your complaint thoroughly, please include:
We aim to acknowledge all written complaints within 3 working days and provide a full response within 20 working days. If we need more time to investigate, we will keep you informed of our progress.
If you are not satisfied with our response, you have the right to escalate your complaint to external bodies:
For NHS treatment complaints:
NHS Scotland
Patient Advice and Support Service (PASS)
0800 124 4404
For concerns about a dental professional's fitness to practice:
For NHS complaints not resolved locally:
We treat all complaints confidentially and use them as an opportunity to learn and improve. Your feedback helps us maintain the high standards of care that our patients deserve.